Examples of our
CUSTOMER JOURNEY HUB
Customer Journey Mapping
Service Quality Delivery Audits
Brand Standard Compliance Audits
Customer Feedback Mapping and Analysis
Customer Feedback Corrective Actions
Creation of Audits Systems and Processes
Performance Improvement Initiatives
Product Quality and Condition Audits
Made to Fit – Customer Feedback Surveys
Digital Complaint System Design
Complaint Handling Procedures
Compensation Data Analysis Techniques
Conflict Resolution Training and Methods
Technical Services Impact Surveys
Mystery Shopper Customized Formats
Mystery Shopper Audits
Creation of Audits Systems and Processes
Tourism Infrastructure Analysis